Miner Wars - Forum - Server not available please c

Forum \ Help Technical \ Server not available please check firewall status.

LOCKED 7/11/2012 2:35:50 PM, Old PRE-ALPHA topic

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16 months ago by
AieRaven

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Have had this problem for months. Had given up but will give it another go. Seems there was a magic solution in a previous thread. Anyone can help?
Have added exceptions and such to firewalls and disabled AV and FW completely not to mention uninstalled and re-installed both test and public builds to no avail.
Thanks.

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16 months ago by
PeterNespesny
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Hi AieRaven,

please can you try to turn off every firewalls you have installed and have active only original windows firewall and then run the game?

Let us know if it helped, thanks.

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16 months ago by
AieRaven

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No joy disabled AV and Firewall completely left windows one on rebooted with them off still same problem.

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16 months ago by
PeterNespesny
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Ok, please send us your log files (namely MinerWars.log, MinerWarsLauncher.exe_STARTER.log and MinerWarsLauncher.exe_UPDATER.log) located in the folder Users\yourname\AppData\Roaming\MinerWars to our support mail support@minerwars.com with message describing your situation (so we can pair logs to the right issue).

Thank you.

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16 months ago by
AieRaven

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Okay done.
Thank you for the speedy assistance its much appreciated.

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14 months ago by
oooppmanppooo

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please I've been having this problem for days I've done everything in my power to make it work and nothing happens. please would somebody tell me what to do I've spent 40 dollars on this game already and I want to play it can somebody please help.
every time is the same thing server not available please check your firewall and I am berry tired of it really I've spent hours trying to fix it and I cant sow if somebody would be nice enough to help me I would appreciate it.

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14 months ago by
49rTbird

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Same here as I posted under a separate thread. Neither version "Public or Test" will connect even tho I put them as exemptions and no joy, then disabled anti virus plus turned all firewalls off. I was able to play a couple of weeks ago before the new builds most times but nothing now. :(

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14 months ago by
MichalRoch
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Hi all,

to those who have this problem, please completely reinstall your game first - delete the folder with the game and download new installer here http://mirror1.minerwars.com/Downloads/MinerWars_01_074_006_Setup.exe (for public) or here http://mirror1.minerwars.com/Downloads/MinerWars_TEST_01_074_006_Setup.exe (for test). Then update it and try again. If this will not help, please write on support@minerwars.com and provide your log file. Thank you very much

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14 months ago by
49rTbird

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Did the above but no joy. :(

Just checked profile and I was able to log in 6 days ago. No change in security on my end.

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14 months ago by
49rTbird

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Alright! Was able to log onto both the Public and the Test build this morning. Thanks. :)

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14 months ago by
tacoman2000

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I have this same issue. I have uninstalled while at my brothers house and it worked there. Now when I try to play it at my house it goes to this. At my house I have satellite internet which could be the reason but it has worked before. It did just update however. Uninstalling and reinstalling isnt a real viable solution for the fact the that it would take quite a bit of time. (Days more like) If that is the solution to this I will but this is a real hassle for me. I do want to that this is an awesome game and am looking forward to the final product.

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14 months ago by
MemoryThief
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So apparently those with older builds of the game do not have the appropriate auto-updater for our newer distribution servers... Since there is no way to point to where the update is with the older build, you are unable to update, perhaps just a swap-out of the auto-updater could prevent having to re-download the entire game again, and re-patch; But chances are if you haven't patched since we changed those servers, you will have a lot of stuff to download.

Perhaps if I provided some of the main files to swap out, It'll update the rest, but I'm not too certain this will work at all... So it's worth a shot if you're low on bandwidth. But this could prove to go horribly wrong, and depend on certain files that may or may not be there...

Edit: I'll see if I can upload the newer auto-updater for you guys to test this out... (I've long since deleted my old builds since they were all screwy).

AutoUpdateProblemTest.zip

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14 months ago by
tacoman2000

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I am on the public build and it has updated to the newest build. Could it be that its my slow internet connection? I dont think that is the problem because its worked before on my internet. It worked at my brothers house who has much faster internet then i do. Im on public build 1_078_019. It autoupdates just fine. Oh and thanks for the help. And i guess if this isnt fixed ill just have to wait till the final product.

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14 months ago by
PeterNespesny
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Hi,

send logs MinerWars.log; MinerWarsLauncher.exe_STARTER.log; MinerWarsLauncher.exe_UPDATER.log which can be find in C:\users\yourname\appdata\roaming\minerwars to the support, thanks.

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14 months ago by
MemoryThief
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tacoman2000,

Although bandwidth shouldn't really be an issue while updating, this is what I've noticed when I had a horrible connection once. I tried to install the game, the download from the MinerWars.com site was fine... took a while but there were no interruptions. I started the updater and it downloads the new launcher, and restarts as usual. The new launcher would come up and start updating, but with my poor connection at the time, it would constantly fail and time out. I did just keep trying the updater, and eventually, I downloaded all the new files I needed... But I did have issues on a low bandwidth connection updating the game... however running the game on low bandwidth has seemed to be fine... even at 56k speeds.

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14 months ago by
oooppmanppooo

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I cant find the MinerWarsLauncher.exe_UPDATER.log anywhere in my computer. and yes I still have the same problem. Non of the suggestions have help t me. and hey I promise to donate 20 bucks if I like the game.

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14 months ago by
Scuderia
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hi ooop

look in: D:\Users\YOURUSERNAME\AppData\Roaming\MinerWars

Cheers

Scud

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14 months ago by
oooppmanppooo

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ok found it thx

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14 months ago by
DeadMan

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I also have this problem. I've disabled every firewall and AV, as far as I know and I've reinstalled both the Test and Public builds several times. I'm on a machine that used to run V 49 just fine. I finally got back to Miner Wars on this XP machine and I'm having login/firewall problems.

The funny thing is that it logs in just fine on my Win 7 laptop just fine. Any ideas?

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13 months ago by
MichalRoch
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Hi Deadman,

please send your log files to support@minerwars.com as described above, so we can look on it. Thanks

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13 months ago by
DeadMan

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Thanks, MichalRoch. Message sent. I'm sure I'm just missing something simple.

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13 months ago by
PeterNespesny
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Hi DeadMan,

it seems you haven't set up exact time as computer time for your timezone in windows.
There is few minutes of skew allowed when connecting to server, but it seems this is problematic for many users so we probably increase this skew in future releases.

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13 months ago by
DeadMan

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Thanks, Peter. I saw that in the email. I also had the wrong date in addition to the wrong time, so changing the skew wouldn't have helped me, but I appreciate the quick response and telling me what exactly you saw wrong. It got me working. I'd likely never have figured it out without you guys.

Don't get me wrong. I do think that changing the skew could help eliminate a lot of the problems that people are having.

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13 months ago by
xandalis

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I'm having the same problem in 01_078_019 under windows 7. Firewall disabled during login attempts, and system time appears to be set correctly. logs sent to support email.

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13 months ago by
Ferigad

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Same here, fresh installation, never played before minerwars on this mashine, installed version

MinerWars_TEST_01_078_019

And get no connection, even with shut down all kind of firewall and virusscanner systems.

Logs send to support.

Cheers,

Ferigad

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13 months ago by
Snakepit

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Same here can't log in for test and free demo. Firewall is ok and i did log in yesterday and all whas ok. Dev. if you guys are loading a new build on the server at this moment, and thats the problem, next time tell us before so we know. I do not know if i am right but if i am i hope dev tell us befor and i will be very happy if we get a new update.

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12 months ago by
xandalis

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I don't know if anything has changed server-side, but I'm able to log in using the client now. *crosses fingers* Let's hope it keeps working now, hehe.

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12 months ago by
Thud13

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Having the same problem.

I've: Port Forwarded, put the laptop in the Router's DMZ, removed NAT filtering, reinstalled with the game linked... and nothing.

At this point, it really seems unlikely that it is something on my PC. Any tips?

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12 months ago by
PeterNespesny
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Hi Thud13,

please send us your log files (namely MinerWars.log, MinerWarsLauncher.exe_STARTER.log and MinerWarsLauncher.exe_UPDATER.log) located in the folder Users\yourname\AppData\Roaming\MinerWars to our support mail support@minerwars.com, thanks.

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12 months ago by
Thud13

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So support just helped me out, and the problem was my system clock.

For those struggling with this problem, check your TIME ZONE on your computer and make sure that is correct, along with the correct time. If the time zone is wrong, but you manually updated the time, it still won't connect.

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LOCKED 7/11/2012 2:35:50 PM, Old PRE-ALPHA topic

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